FAQ

Frequently Asked Questions

How do I choose the right magnification power?

For general reading and everyday tasks, 2x–4x magnification is usually comfortable. For fine print, hobby work, or jewelry and model making, 5x–8x gives sharper detail. For low vision support or very fine inspection work, 10x and above — often in stand or digital form — provides the clarity needed. If you are unsure, our Magnifiers and Low Vision & Electronic Aids collections group products by typical use case, and our support team is happy to help you match a product to your task.

What is the difference between handheld, stand, and digital magnifiers?

Handheld magnifiers are portable and ideal for quick tasks like reading labels or menus. Stand magnifiers rest directly on the page, keeping focus distance constant — useful for extended reading or handiwork. Digital/electronic magnifiers use a camera and screen to provide very high, adjustable magnification and are especially valuable for low vision users.

Do your magnifiers include lighting?

Many models include built-in LED illumination for glare-free, true-color viewing in low light. Illuminated options are marked clearly on each product page, and our Accessories & Lighting collection includes stand-alone lighting solutions as well.

How should I care for my magnifier?

Clean lenses with a soft, dry microfiber cloth; avoid household glass cleaners, which can damage lens coatings. Store your magnifier in its case when not in use to protect the lens from scratches and dust, and avoid exposing electronic models to extreme heat or moisture.

Do your products come with a warranty?

Yes. Optical and electronic products are covered against manufacturing defects for a minimum of one year from purchase; specific coverage is listed on each product page. Contact our support team with your order number for any warranty claim.

Do you ship internationally, and how long does delivery take?

Yes, we ship worldwide via trusted carriers. Standard delivery typically takes 5–10 business days depending on destination, with express options available at checkout. Orders over $75 qualify for free standard shipping.

What is your return policy?

We accept returns within 30 days of delivery on unused items in their original packaging. Please see our Shipping & Returns page for full details, or contact us to start a return.

Can I get help choosing between two products?

Absolutely. Optics is not one-size-fits-all, and we would rather help you choose the right magnifier once than have you reorder. Reach out through our Contact page with your intended use and we will recommend the best fit from our range.